Understanding the Ordering Process at Robot Craftsman

We at Robot acknowledge that making significant payments online can feel like taking a leap of faith. With the myriad of options out there, it’s challenging to determine what’s legitimate. Therefore, we want to take a moment to provide clarity on our ordering process and assure you of our unwavering commitment to transparency and customer satisfaction.

Pricing and Shipping

1. All-Inclusive Pricing: We believe in straightforward, transparent pricing. That’s why the cost of all Robot Craftsman bodykits and our OnAir Suspension kits include shipping. What you see is what you pay.
2. Taxes Covered: Our price covers the taxes as well. So, when your kit arrives, there’s no need to rummage through your pockets or be caught off-guard by unexpected additional fees.

Order Production & Shipment

3. Swift Production: As soon as you place an order, we jump into action. Your order goes into production on the very next working day.
4. Personalised Update: We ensure you’re not left in the dark. Once your kit is ready, we’ll send over images via WhatsApp (if you’ve provided your number) or email. This ensures that you see what you’ve paid for, even before it’s shipped.
5. Shipping Method: Our standard shipping method is via sea freight, which typically takes around 2 months. But rest assured, we will provide you with tracking information as soon as it’s dispatched.
6. Customs Clearance: We understand the anxiety that comes with customs clearance. Although we’ve taken care of the taxes, there may still be some processes the kit needs to go through at customs. We appreciate your patience during this phase.

Alternate Ordering & Payment Option

7. Invoicing Option: Prefer a different payment method? Feel free to reach out to us. We can invoice you for the parts. Even better, with this method, you can place a 30% deposit to start production and then settle the balance once you’re satisfied with the images of your finished kit.

Installation

8. Professional Installation: One of our most pressing concerns is improper installation. We can’t stress this enough: please seek a professional who knows the ins and outs of FRP products. This ensures the longevity and optimal performance of your kit.
9. Materials & Painting: For those opting for a carbon fibre bonnet, it’s essential to note that the underside will typically be made of FRP material. This may require painting, while the top showcases the intricate beauty of carbon. (Unless you ordered a double-sided carbon bonnet)

In conclusion, whether you’re choosing the standard ordering process or the invoicing option, we’re flexible and here to support you. At Robot Craftsman, we value your trust and strive to make your experience seamless and satisfying.