Setting the Record Straight: Reaffirming our Commitment to Quality, Authenticity, and Fair Competition

Dear Valued Customers and Followers,

In recent weeks, we’ve been drawn into a concerning narrative shaped by false comments about our company. Most notably, the USA branch of Robot Craftsman has accused us of operating a counterfeit website and being “scammers.” These accusations couldn’t be further from the truth, undermining years of dedication, hard work, and passion that we’ve poured into building a reputable brand that stands for quality products and excellent customer service.

Historically, we’ve chosen to focus on what we do best – delivering top-tier products and services to our customers – rather than engage in unprofessional disputes. However, it’s become apparent that these groundless accusations have begun to influence our valued customer base, leading to order cancellations and causing undue worry.

Therefore, we find it necessary to publicly address these claims to reassure you about our legitimacy, steadfast commitment to quality, and transparent business practices.

Let’s set the record straight. The USA branch of Robot Craftsman, the source of these allegations, is known for their penchant for charging above retail price, creating a skewed market reality. Their agenda is clear: monopolize the market and discredit us, their competition. We’ve built our business on a bedrock of fair pricing and high-quality products, and these allegations won’t deter us from these principles.

While we have built a robust partnership with Robot Craftsman, it is essential to note that our offerings are not confined to their products. We also partner with renowned brands such as SD Carbon, CMST, OnAir, and Zacoe Performance. This was born out of our commitment to meet and exceed customer expectations. We noticed that our customers sought parts for cars that Robot didn’t manufacture, and we rose to the challenge. Leveraging our network of factories and suppliers, we now offer a vast range of car parts across multiple brands, satisfying diverse customer needs.

In June, we were invited to the launch of Robot’s brand-new Model Y Starship kit, GR86, and Supra kit. Our presence at such a high-profile event underscores our legitimacy and close ties with the industry.

The unprofessional actions of the USA branch, aimed at restricting us to the UK market, are not just damaging to us but also to the Robot brand’s reputation. When investing in a company, consider their values and actions. We stand for integrity, quality, and respect for our customers. These values drive our actions, regardless of unfounded accusations.

For added assurance, we invite you to visit our ‘About Us’ page to view our certification. This certificate, featuring Robot Company’s seal and stamp, attests to our authenticity. Please note that the certificate is in a different language and may require translation for complete understanding.

We appreciate your understanding during these challenging times. Our door remains open for any queries or concerns. We urge you to contact us directly with any questions, and we will address them promptly.

We hope this blog post dispels any misunderstandings and strengthens your faith in us. We remain committed to providing the best products, exceptional customer service, and transparent operations. We will continue to rise above unfair competition and baseless accusations to serve you better.

Thank you for your support and trust in us. We’re here because of you, and we promise to keep delivering the best in the business.

Best Regards,

Robot EU